Returns & Refunds

Please choose carefully as Waterskiers Connection does not refund if you change your mind or make an incorrect choice. This is subject to your statutory rights. Waterskiers Connection will offer an exchange or store credit (less any freight charges) within 10 days of purchase, if the items are unused and in new condition & tags still attached. Store credit is valid for a period of six (6) months.  All freight costs will be met by the purchaser for the return of goods unless the goods are damaged in transit to the purchaser. In this case, the freight of the goods back to the Waterskiers Connection will be met by Waterskiers Connection.

Warranty Claims

We pride ourselves on giving our customers excellent back up service and will try our hardest to resolve any genuine warranty claim. You must contact us for all warranties, faults or returns prior to the return of any stock. This way we will be able to advise you of the most efficient way of handling your warranty claim. When asked to send product back to us or manufacture please attach details of purchase, return address, contact phone number, and problem so there is no confusion.

All products are covered by a manufacturer's warranty. The period of warranty will vary from product to product. Most products come with a 12-month manufactures warrant. You must have proof of purchase from Waterskiers Connection to make a warranty claim. If you have lost your receipt we might have a copy in store but we cannot guarantee this.