Ordering procedure

Ordering Procedure

We want your shopping online with us to be an enjoyable experience. Once you have placed an order with Waterskiers Connection you will receive a confirmation email of your order (Please contact us if you do not receive a confirmation email). Orders received prior to 2.00pm A.E.S.T. (Mon – Fri) will usually be sent that day, please not that we are a seasonal business and we try to stock as much product as possible, stock levels are not shown on website. If we cannot fill your order (eg: out of stock or colour) we will contact you immediately to discuss the order prior to processing payment, so please make sure you have given us contact details where we can reach you any time during working hours, this will avoid any delays with your order. All orders that have a valid email address will automatically receive email confirming freight details. If you do not receive an email within 2 days please contact us to make sure we have your correct contact details.


If your order is a gift please let us know (in special instruction section of order) whom to contact and at what number. Also make sure the email address we send delivery details and correspondence to will not be read by the person receiving the gift, as we do not want to spoil any surprises where possible.


Pre Orders

For upcoming new season gear yet to arrive in Australia, we are giving you the opportunity to reserve a new ski, wakeboard, kneeboard or any other goodies to be sure that you can get the latest and greatest from each brand.


To pre-order any products select the item that you want and complete an online order as normal. All Pre Orders are manually processed, so you will not be charged. We will be in contact with you after the order has been received to let you know of an estimated delivery date (please note that delivery dates may change due to shipping or other reasons). If you are happy to proceed with the order a deposit will be taken for the item to be held as yours, once it has arrived we will then notify you and finalise the rest of the payment and get your new gear out to you as quick as possible.


New models are expected to start arriving from the beginning of September and will continue thoughout October and November.


Order Cancellations or Adjustments

We usually ship orders we receive very quickly. What that means for you is your order will be on route to you without any delays. What that also means is, once your order is shipped, it cannot be adjusted or cancelled. Please go to our information on Returns & Exchanges.


Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Waterskiers Connection reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.



All prices in the shopping areas are in Australian dollars (AU$) and include GST (goods & service tax). Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Waterskiers Connection reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). If this should happen after you have ordered a product, we will contact you prior to processing your order.