Warranty Claims, Returns & Refunds

Warranty Claims


We pride ourselves on giving our customers excellent back up service and will try our hardest to resolve any genuine warranty claim. You must contact us for all warranties, faults or returns prior to the return of any stock. This way we will be able to advise you of the most efficient way of handling your warranty claim. When asked to send product back to us or to the manufacture please attach receipt of purchase, return address, contact phone number, and problem so there is no confusion.


All products purchased from Waterskiers Connection carry a manufacturer's warranty unless sold as a "no warranty" item. The period of warranty will vary from product to product. Most products come with a 12-month manufactures warranty (unless otherwise stated) from date of purchase. You must have proof of purchase from Waterskiers Connection to make a warranty claim. All warranty claims may only be made by the purchaser on record. The manufacturer has the final say as to repair or replace all warranty/defective products. No refunds will be given on warranty claims. The customer is responsible for the return shipping costs to Waterskiers Connection or to the manufacture.  Please contact us with any warranty questions.


* Wakeboards used on sliders and rails are not covered under warranty (unless stated by manufacturer).


Returns & Refunds


Please choose carefully as Waterskiers Connection does not refund if you change your mind or make an incorrect choice. This is subject to your statutory rights. Waterskiers Connection will offer an exchange or store credit (less the original shipping charges if product was sent to you) within 10 days of purchase, if the items are unused and in new condition and in original packaging with tags still attached. Store credit is valid for a period of Twelve (12) months. All return shipping costs both back to Waterskiers Connection and to purchaser will be met by the purchaser, we advise all returns should be registered and insured as Waterskiers Connection will not be responsible for damage or loss of any return of goods.