Our initial freight cost for most items (Australian & Tasmania Mainland Only) is free for orders over $50 as per conditions below except where the items showing a freight charge which will show up in your shopping cart, or freight to be quoted, then one of our team will contact you with a freight quote before processing payment of your order. A flat rate of $10 will be charged for all orders under $50.
FREE FREIGHT on items over a meter long (eg: Waterskis, Wakeboards, Wakesurfers, Wakeskates, Kneeboards and Sky Skis) to receive FREE FREIGHT and avoid paying a re-delivery fee, please provide a business address or alternatively items can be sent to the closest delivery depot for you to pick up (Note: Cannot be sent to P.O. Box). If a residential address is given and no one is there to sign for delivery, a second delivery will be made and by accepting these terms you agree to pay a $20.00 re-delivery charge debited from your credit card.
* If you want to pick your item up from the courier’s closest depot please write in delivery address (Collect from Depot) you will receive a call from the depot when item has arrived.
We pride ourselves on giving our customers excellent back up service and will try our hardest to resolve any genuine warranty claim. You must contact us for all warranties, faults or returns prior to the return of any stock. This way we will be able to advise you of the most efficient way of handling your warranty claim. When asked to send product back to us or to the manufacture please attach receipt of purchase, return address, contact phone number, and problem so there is no confusion.
All products purchased from Waterskiers Connection carry a manufacturer's warranty unless sold as a "no warranty" item. The period of warranty will vary from product to product. Most products come with a 12-month manufactures warranty (unless otherwise stated) from date of purchase. You must have proof of purchase from Waterskiers Connection to make a warranty claim. All warranty claims may only be made by the purchaser on record. The manufacturer has the final say as to repair or replace all warranty/defective products. No refunds will be given on warranty claims. The customer is responsible for the return shipping costs to Waterskiers Connection or to the manufacture. Please contact us with any warranty questions.
Please choose your items carefully when ordering to avoid extra costs incurring. Waterskiers Connection will provide you a 60-day guarantee for returns from the date of initial purchase. This guarantee is only valid to customers if the item is in perfect condition and the item has not been used in the water. Once the item is used in the water it is now void of re sale. After the 60 days, you will be provided with a store credit. Store credit is subject to the item also not being used and in perfect condition with all tags attached. If you decide that you need to send back the item, the customer must cover the shipping costs back and the shipping fee back to you if you decide on an exchange. If you require a refund or store credit, the initial freight cost for Waterskiers Connection to send the item out to you will be deducted in the refund/Store credit process. Waterskiers Connection is not responsible for damage of goods or loss during the return process.
